Refund policy

Littos Returns & Refund Policy

Returns & Refunds

We want you to love your Littos. If something isn’t right with your order, please contact us at info@littos.co.nz and we’ll be happy to help.

Change of Mind

Unopened and unused Littos Coffee Chews purchased directly from Littos may be returned within 30 days of delivery, provided they remain in their original sealed packaging and are in resalable condition.

For change-of-mind returns, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.

Opened Products

For food safety and hygiene reasons, Littos Coffee Chews cannot be returned, refunded or exchanged for change of mind, taste preference or personal preference once a product has been opened, used, or had its original seal broken.

This does not affect your rights where a product is faulty, damaged, unsafe, or incorrectly supplied.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact info@littos.co.nz within 7 days of delivery with your order number and photos of the item and its packaging. Please keep the packaging until your claim has been resolved, as we may need it to lodge a claim with the courier.

If your parcel is shown as delivered but you have not received it, please let us know within 7 days of the delivery date so we can investigate with the courier.

Reporting promptly helps us resolve your issue quickly. If you notice a fault later, please still contact us — this time frame does not limit your rights under the Consumer Guarantees Act 1993 or other applicable consumer law.

Where appropriate, Littos may provide a replacement, refund, or other appropriate remedy.

Where a product is confirmed to be faulty, damaged, or incorrectly supplied, Littos will cover reasonable return costs where a return is required.

Please do not return a damaged, faulty, or incorrect product unless requested by us.

Free Gifts, Bundles & Multi-pack Offers

Some orders include a free gift or a multi-pack discount (for example, a free tin, Power Lanyard or Tote Bag). If you return part of an order so that it no longer meets the conditions of the offer, the free gift must be returned unused with your return, or its standard retail price will be deducted from your refund. Any multi-pack or bundle discount will be recalculated based on the items you keep.

Refunds

Once an eligible return has been received and inspected, we’ll let you know whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Purchases From Other Retailers

If you purchased Littos from a third-party retailer, please contact the retailer where the purchase was made and follow their applicable returns process.

Consumer Rights

Nothing in this policy limits or excludes any rights or remedies available to you under applicable consumer law, including the New Zealand Consumer Guarantees Act 1993.